Legal Engineering Manager, Custom Solutions

Why Harvey

At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.

This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched.

Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you.

At Harvey, the future of professional services is being written today — and we’re just getting started.

Role Overview

Harvey’s Legal Engineering Manager, Custom Solutions, position plays a critical leadership role in scaling how we deliver high-impact, bespoke AI solutions to our existing customers. You will lead and develop a team of Custom Solutions Legal Engineers who design, build, and deploy custom prompts, agents, and playbooks tailored to the needs of leading law firms and legal departments.

This role sits at the intersection of customer value proposition, product innovation, and applied legal expertise. You will own both team performance and the overall strategy for how Custom Solutions drives customer value, adoption, and retention. You will partner closely with other Legal Engineering functions, Customer Success, Account Executives, the Transformation Office, Product and Engineering to ensure our solutions are impactful, scalable, and aligned with evolving customer needs.

We are seeking a hands-on leader with deep legal experience who thrives in ambiguity, can manage complex customer engagements, and is excited to build and scale a high-performing team in a fast-paced environment.

What You'll Do

Lead and develop a high-performing team

• Recruit, mentor, and manage a team of Custom Solutions Legal Engineers, setting a high bar for quality, creativity, and customer impact

• Coach team members through complex customer engagements, including scoping ambiguous problems and delivering tailored solutions

• Support performance management, career development, and capacity planning across the team

Own team strategy and operations

• Define and execute the strategy for Custom Solutions across Harvey’s customer base

• Oversee day-to-day operations, including customer allocation, prioritization of engagements, and resource planning

• Establish metrics to measure solution impact, customer adoption, and overall team performance

Drive high-impact customer engagements

• Oversee and, when needed, directly engage in complex customer projects involving custom prompts, workflows, playbooks and vault templates

• Ensure consistent, high-quality delivery across all customer engagements, from initial scoping through implementation and iteration

• Build strong relationships with key customer stakeholders to drive long-term adoption and value realization

Scale solutions and best practices

• Lead the development of reusable assets, templates, and playbooks to improve efficiency and consistency across deployments

• Identify opportunities to standardize common use cases while preserving flexibility for bespoke solutions

• Establish and refine processes that enable the team to scale without compromising quality

Partner cross-functionally to improve product and delivery

• Translate customer feedback into actionable product insights and partner with Product and Engineering to influence roadmap priorities

• Collaborate with Customer Success to ensure solutions drive measurable improvements in customer outcomes and retention

• Work with Legal Enablement to develop training materials, best practices, and internal knowledge sharing

Drive innovation in legal AI

• Encourage rapid prototyping, testing, and iteration of new features leveraging the latest Harvey capabilities and models for our customers

• Stay at the forefront of legal industry trends and AI applications, bringing new ideas into customer solutions and team practices

What You Have

• 5+ years of legal experience at a top-tier law firm and/or in-house, with strong understanding of legal workflows and processes

• Prior management or team lead experience with proven ability to lead, mentor, and develop high-performing teams of legal professionals

• Experience working directly with customers or stakeholders on complex, ambiguous problems

• Strong operational mindset with experience building or scaling processes, systems, or teams

• Excellent communication skills with the ability to translate legal needs into technical or product-oriented solutions

• Demonstrated interest in AI and its applications in the legal industry

• Experience in legal innovation, legal tech, or building AI-enabled solutions

• Experience working cross-functionally with Product, Engineering, or Customer Success teams

• Track record of influencing product direction through customer insights

Compensation

$ 236,400 - 354,600

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Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.

We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai